Refunds and support
OpenQuok Cloud refund policy for the social scheduler — unused billing periods, how to contact support, and self-hosted billing.
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Overview
Cloud charges go through Stripe. Cancel anytime from Billing to stop the next renewal. Cancellation does not automatically refund the current period.
Refunds
Within one month of payment, you can receive a refund if you have not used the product during that billing period.
If you have used the product during that billing period (connected channels, scheduled or published posts, and similar product use), contact support. We will work with you on a fair resolution.
Note
Self-hosted deployments are not billed by OpenQuok Cloud. Refund and invoice policies for a private install are yours (or your vendor’s).
This matches the refund answer on the public FAQ / Pricing page. Legal terms on the site still apply where they are more specific.
How to get help
- Billing, invoices, plan changes — workspace owners use Billing and the Stripe portal first (cards, invoices, cancel).
- Product questions — Overview and Quickstart.
- Talk to a person — join the OpenQuok Discord and describe the workspace, plan, and what you already tried.
- Email — [email protected]. Company address and phone are on About.
Do not paste programmatic tokens, Stripe secret keys, or provider app secrets into Discord or email.