Refunds and support

Refund policy, fix billing and card errors on the Billing page, and contact support.

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Refunds and support

Cancel from Billing. Refund requests follow the policy below.

Where: Open the account menu in the header, then choose Billing at /account/billing to cancel or fix payment. Email [email protected] for refund requests (see Refunds below). Only the workspace owner manages subscription and portal access.

Refunds

Within 7 days of a charge, you can request a refund if you have not used OpenQuok Cloud during that billing period.

Used means meaningful product use in that period — for example connecting channels, scheduling or publishing posts, or similar activity in the workspace.

How to request: email [email protected] from your account email. Include your workspace name, the billing date, and a short note that you did not use the product during that period. Eligible requests are processed through Stripe.

If you have used the product during that period, contact support anyway. We will work with you, but a refund is not guaranteed.

Cancel vs refund: Cancel subscription on Billing stops future renewals. It does not automatically refund the current period or unused time. Outside the 7-day unused window, fees are generally non-refundable, including partial periods — see our Terms of Service.

Note

Self-hosted deployments are not billed by OpenQuok Cloud. Refund rules for a private install are yours.

This matches the refund answer on Pricing and our Terms of Service.

Billing page problems

Problem	What to try
Checkout or portal will not load	Allow *.stripe.com in ad blockers. Try a normal browser window (not strict private mode).
Card declined or unpaid after trial	Open Payment details on Billing → Update payment method. Pick a local currency if shown, then save a new card.
Discount code rejected	See Codes and offers — spelling, expiry, and monthly vs yearly rules.