Managing your subscription

Managing your subscription

Upgrade, downgrade, switch billing period, update your card, or cancel — from Billing in the account menu.

Where: Open the account menu in the header, then choose Billing. The page opens at /account/billing. When you own more than one workspace, switch workspace in the header.

The 7-day trial is offered once per account and per Stripe customer when you are eligible. See Trial.

Changing plan

On Billing, use the monthly / yearly toggle, then choose a tier (Solo, Team, Ultimate, 10x Max).

• First checkout (no active Stripe subscription yet): you may pay on the First Billing screen after sign-up. Eligible accounts see Start 7 days free trial instead of Purchase.

• Plan change (you already have an active or trialing subscription): Stripe updates the subscription in place. New limits apply when the update succeeds.

When you change tier or billing period, other plan cards can show Pay Today — a proration preview for the rest of the current period. Upgrades usually charge the difference. Downgrades credit unused time (Pay Today may show $0).

Switching between monthly and yearly

Use the same period toggle on Billing. Pick the tier again for the period you want. Proration works like a tier change.

Yearly prices include a 20% discount versus twelve monthly payments. See Plans and limits.

Payment method and invoices

When you have a Stripe customer on file, Billing shows Update payment method / invoices history. That opens the Stripe customer portal for:

• Card add or replace
• Invoice and receipt download
• Billing email on file

Do not send card numbers to support. Portal changes stay in Stripe.

Cancelling

Use Cancel subscription on Billing when you are the owner and the plan is not already set to end at period end.

1. Confirm in the cancel dialog (you may see a warning if canceling would exceed team limits on a free tier).
2. You may see a retention offer — 50% off for three months. It appears only when you qualify: typically a monthly plan, at least one prior paid charge over $10, and no discount already on the subscription. See Codes and offers.

When cancel succeeds:

• Access usually continues until the end of the period you already paid for (or until the trial ends if you are trialing).
• On your current plan card, choose Reactivate subscription before that date if you change your mind.

Cancellation stops future renewals. It does not refund the current period by itself — see Refunds and support.

When the subscription ends

If the paid period ends without a renewal (or the subscription is removed after a failed payment):

• Scheduling and publishing stop for workspaces that no longer have an active paid plan. Scheduled posts stay on the calendar but do not go out during the lapse. They are not published retroactively when you return — review the calendar after you resubscribe.
• Public API, CLI, and MCP calls that need a paid plan return billing errors.
• Your data stays — channels, posts, media, and settings remain in the account.

Canceling is not the same as deleting your account.

Workspaces you own

Each workspace can have its own Stripe customer. Checkout and portal actions apply to the workspace shown on Billing.

If you own several workspaces, one paid subscription can cover multiple workspaces when your plan allows it and you stay within the workspace cap.

Related